Terms of Service

Effective Date: May 21, 2026  |  Last Updated: May 21, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website caferio-meal.digital (the "Site") and all related services, features, content, and applications offered by Cafe Rio (collectively, the "Services").

By accessing or using this Site in any manner, including but not limited to browsing the Site, placing an order, creating an account, or submitting any information, you expressly accept and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference. If you are using these Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and in such cases, "you" and "your" will refer to that entity.

These Terms apply to all visitors, users, and others who access or use the Services. Cafe Rio reserves the right to modify, amend, or update these Terms at any time, and your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

Users must be at least thirteen (13) years of age to use this Site. Users under the age of eighteen (18) must have the consent of a parent or legal guardian. By using the Site, you represent and warrant that you meet these age requirements.

2. Description of Services

Cafe Rio is a food service business operating within the United States. Through our digital platform at caferio-meal.digital, we offer the following services:

• Online Menu Browsing: Users may browse our current food and beverage offerings, including descriptions, pricing, nutritional information, and allergen data where available.
• Online Ordering: Users may place orders for pickup or delivery of food and beverage items through our digital platform, subject to availability, operating hours, and delivery zones.
• Account Creation and Management: Users may register for an account to manage their orders, save preferences, track order history, and access exclusive offers or promotions.
• Promotions and Loyalty Programs: From time to time, Cafe Rio may offer promotional discounts, loyalty rewards, or special programs subject to their own specific terms and conditions.
• Customer Support: We provide customer support services through email and other digital communication channels to assist users with inquiries, complaints, and order-related matters.
• Catering and Group Orders: We may offer catering or large group order services through the Site, subject to availability, minimum order requirements, and advance notice requirements.

The availability of specific services, menu items, pricing, and delivery zones may vary based on location, time of day, and other operational factors. Cafe Rio reserves the right to modify, suspend, or discontinue any aspect of its Services at any time without prior notice. We do not guarantee that any particular menu item will be available at any given time.

All food and beverage items are prepared in facilities that may handle common allergens including, but not limited to, peanuts, tree nuts, milk, eggs, wheat, soy, fish, and shellfish. It is the responsibility of the customer to disclose any food allergies or dietary restrictions prior to ordering. Cafe Rio cannot guarantee that any item is free from cross-contamination.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security of your account credentials and promptly notify us of any unauthorized use of your account at [email protected].
• Use the Services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable local, state, and federal laws and regulations when using our Services.
• Update your account information to keep it accurate, current, and complete.
• Pay all applicable charges, fees, and taxes associated with your orders in a timely manner.

3.2 Prohibited Activities

You agree that you will not, under any circumstances, engage in any of the following activities:

• Use the Site or Services for any unlawful purpose, or in violation of any federal, state, or local laws or regulations in the United States.
• Attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site.
• Use any automated tools, scrapers, bots, spiders, or similar data gathering and extraction tools to access, collect, or copy content from the Site without express written permission.
• Transmit any viruses, malware, trojan horses, worms, or any other harmful, destructive, or disruptive code or programs through the Site.
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Site.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Submit false, misleading, or fraudulent orders, payments, or information.
• Use the Services to engage in any form of commercial solicitation without our prior written consent.
• Post, transmit, or distribute any content that is defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable.
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Site or any underlying software.
• Violate any applicable laws or regulations, including those governing consumer protection, data privacy, or electronic commerce.
• Use our Services for any purpose that competes with or harms Cafe Rio's business interests.

Violation of any of the above prohibited activities may result in immediate termination of your account and access to the Services, and may subject you to civil and/or criminal liability under applicable law.

4. Account Registration and Security

To access certain features of the Site, including placing orders, you may be required to register for an account. When registering, you agree to provide truthful, accurate, and complete information. You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

Cafe Rio will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your account, you must notify us immediately at [email protected]. We reserve the right to terminate accounts, remove content, or cancel orders at our sole discretion, including but not limited to if we believe that user conduct violates applicable law or is harmful to our interests or other users.

5. Payment Terms

By placing an order through the Site, you authorize Cafe Rio to charge the applicable fees, including the cost of food and beverages, applicable taxes, delivery fees, service fees, and any other charges disclosed at the time of purchase, to your designated payment method.

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Cafe Rio reserves the right to modify pricing at any time, and the price applicable to your order will be the price displayed at the time you submit your order.

We accept payment through the methods displayed on our Site at the time of your order. By submitting your payment information, you represent and warrant that you are authorized to use the designated payment method and that the payment information you provide is accurate.

All sales are subject to applicable federal, state, and local taxes. You are responsible for all taxes applicable to your order under the laws of your jurisdiction.

Refunds and Cancellations: Orders may be cancelled or modified within a limited time period after placement, as determined by operational requirements. Once an order has been prepared or dispatched, cancellation may not be possible. Refund eligibility is determined on a case-by-case basis at the sole discretion of Cafe Rio. If you believe there is an error with your order or charge, please contact us at [email protected] within forty-eight (48) hours of the transaction.

Cafe Rio uses third-party payment processors to facilitate transactions. By using our Services, you also agree to the applicable terms and conditions of those payment processors. Cafe Rio does not store complete payment card information on its servers.

6. Intellectual Property Rights

All content available on the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, and the overall design and arrangement of the Site (collectively, "Content"), is the exclusive property of Cafe Rio or its licensors and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

The Cafe Rio name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Cafe Rio. You may not use any of these marks without our prior written consent. All other trademarks not owned by Cafe Rio that appear on the Site are the property of their respective owners.

Subject to your compliance with these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial purposes in connection with using the Services. This license does not include the right to:

• Reproduce, distribute, or publicly display any Content from the Site.
• Modify or create derivative works based on any Content from the Site.
• Use any Content for any commercial purpose or for any public display.
• Remove, alter, or obscure any proprietary notices on the Site or its Content.

Any unauthorized use of the Content terminates the license granted herein. Cafe Rio reserves all rights not expressly granted in these Terms.

If you submit any feedback, suggestions, reviews, or ideas to Cafe Rio ("User Submissions"), you grant Cafe Rio a worldwide, royalty-free, irrevocable, perpetual, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Submissions in any media for any purpose, without compensation to you. You represent and warrant that you own or control all rights to any User Submissions.

7. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Cafe Rio expressly disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranties arising from the course of dealing, course of performance, or usage of trade.
• Any warranty that the Site will be available, uninterrupted, timely, secure, or error-free.
• Any warranty regarding the accuracy, completeness, reliability, or currency of any information provided through the Site.
• Any warranty that defects in the Site will be corrected.
• Any warranty that the Site or the servers that make it available are free of viruses or other harmful components.

Cafe Rio does not warrant or make any representations regarding the results that may be obtained from the use of the Site, or the reliability of any information obtained through the Site. You expressly acknowledge and agree that your use of the Site is at your sole risk.

Nutritional information, allergen information, and other food-related data provided on the Site are provided for general informational purposes only. Actual nutritional content and allergen presence may vary based on preparation methods, portion sizes, ingredient substitutions, and other factors. This information should not be relied upon for medical or dietary decision-making without consulting a qualified healthcare professional.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Cafe Rio, its officers, directors, employees, agents, suppliers, licensors, or service providers be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, data, goodwill, or other intangible losses.
• Damages resulting from your inability to access or use the Site or Services.
• Damages resulting from any unauthorized access to or alteration of your transmissions or data.
• Damages resulting from the conduct of any third party on the Site.
• Any other matter relating to the Site or Services.

These limitations apply regardless of the legal theory on which the claim is based, including contract, tort (including negligence), strict liability, or otherwise, and even if Cafe Rio has been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law. In no event shall Cafe Rio's total aggregate liability to you for all claims arising from or related to the Services exceed the greater of: (a) the total amount paid by you to Cafe Rio in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars ($100.00 USD).

The limitations of liability set forth herein are fundamental elements of the basis of the bargain between Cafe Rio and you. The Services would not be provided to you without such limitations.

9. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your use or misuse of the Site or Services.
• Your violation of any third-party right, including any intellectual property right, privacy right, or proprietary right.
• Your violation of any applicable law, rule, or regulation, including but not limited to those of the United States or any state within the United States.
• Any content or information submitted by you through the Site.
• Your negligence or willful misconduct.
• Any claim that your User Submissions caused damage to a third party.

Cafe Rio reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate fully with our defense of such claims. You agree not to settle any matter without the prior written consent of Cafe Rio. Cafe Rio will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

10. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. These links are provided for your convenience only. Cafe Rio has no control over, and assumes no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services.

We strongly advise you to review the terms of service and privacy policies of any third-party websites or services that you visit. Your access to and use of third-party websites and services are governed solely by the terms and policies of those third parties. Cafe Rio disclaims all liability for any harm or damages caused by or in connection with your use of any third-party website or service.

Cafe Rio may engage third-party delivery service providers to fulfill delivery orders. Such third-party providers operate independently and are subject to their own terms of service. Cafe Rio is not responsible for the acts or omissions of third-party delivery providers.

11. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our Services. By using the Site, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent that you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as described in our Privacy Policy. These rights may include the right to know, delete, correct, and opt out of the sale or sharing of your personal information.

12. Governing Law and Jurisdiction

These Terms of Service, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Cafe Rio is registered and primarily operates, without regard to its conflict of law principles.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the appropriate federal or state courts located in the United States, and you hereby consent to the personal jurisdiction and venue of such courts.

To the extent applicable, the parties agree that the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the arbitration provisions set forth herein. These Terms are subject to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and all applicable consumer protection laws enacted by the United States Congress and the applicable state legislature.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, we encourage you to first contact Cafe Rio directly at [email protected] to attempt to resolve the issue informally. We will make good-faith efforts to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute is not resolved within that time period, either party may proceed to the formal dispute resolution processes described below.

13.2 Binding Arbitration

Except as provided in Section 13.3 below, if the parties are unable to resolve a dispute through informal means, all disputes, controversies, or claims arising out of or relating to these Terms, the Site, or the Services shall be resolved through binding arbitration administered by a recognized arbitration organization under its then-current rules. The arbitration shall be conducted in the United States, and the arbitrator's award shall be final and binding.

The arbitrator shall have authority to award any remedy that would otherwise be available in a court of law. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The parties agree that the arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action.

13.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CAFE RIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Cafe Rio agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

13.4 Exceptions

Notwithstanding the agreement to arbitrate, either party may seek emergency injunctive relief from a court of competent jurisdiction in order to maintain the status quo pending arbitration, or to protect intellectual property rights or confidential information. The seeking of such relief shall not waive the right to arbitrate.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Site or Services. Cafe Rio reserves the right, in its sole discretion, to suspend or terminate your access to the Site and Services, with or without notice, for any reason or no reason at all, including but not limited to:

• Violation of any provision of these Terms.
• Engagement in prohibited activities.
• Requests by law enforcement or government agencies.
• Extended periods of account inactivity.
• Unexpected technical or security issues.
• Discontinuation of the Site or Services.

Upon termination, your right to use the Site and Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive termination, including without limitation: intellectual property rights, disclaimers of warranties, indemnification obligations, limitations of liability, governing law, and dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for completed orders.

15. Changes to Terms

Cafe Rio reserves the right to modify, update, or revise these Terms at any time at its sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the revised Terms on this page with an updated "Last Updated" date.
• Sending an email notification to the address associated with your account (where applicable).
• Displaying a prominent notice on the Site.

Changes to these Terms will become effective upon posting unless a different effective date is specified. Your continued use of the Site or Services after the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to check these Terms periodically for updates. If you do not agree to the revised Terms, you must stop using the Site and Services.

Notwithstanding the foregoing, no revision to these Terms will apply to any dispute of which Cafe Rio had actual notice prior to the date of the revision.

16. Severability

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions. The invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision will be severed from these Terms, and the remaining Terms will continue in full force and effect.

The headings and section titles in these Terms are for convenience only and have no legal or contractual effect. These Terms, together with our Privacy Policy and any other legal notices or agreements published by Cafe Rio on the Site, constitute the entire agreement between you and Cafe Rio concerning the Site and Services, and supersede all prior or contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written.

17. Waiver

No waiver by Cafe Rio of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Cafe Rio to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Cafe Rio.

18. Force Majeure

Cafe Rio shall not be held liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, labor disputes, civil unrest, fire, flood, power outages, internet outages, or failures of third-party service providers. In such event, Cafe Rio will use commercially reasonable efforts to resume performance as soon as practicable.

19. Entire Agreement

These Terms of Service, together with the Privacy Policy and any other agreements, policies, or notices published by Cafe Rio on the Site, constitute the entire and exclusive agreement between you and Cafe Rio with respect to the Site and Services, and supersede and replace all prior agreements, communications, and understandings between you and Cafe Rio relating to such subject matter. No representations, inducements, promises, or agreements, oral or otherwise, not contained herein, shall be of any force or effect.

In the event of any conflict between these Terms and any other agreement you may have with Cafe Rio, these Terms will govern unless the other agreement specifically states otherwise and is executed in writing by an authorized representative of Cafe Rio.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you need to report a violation or request support, please contact us through the following channels: